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Mercedes EQV – “May the defect be with you”


Challenges with the EQV Electric Motor: Insights and Observations

Over the past decade, experiences with vehicles under the three-pointed star emblem have highlighted recurring challenges, regardless of the type of drivetrain—be it diesel, hybrid, or electric. These challenges often stem from design oversights that can lead to serial defects, with warranty coverage that leaves owners feeling unsupported.

A well-known courier service, which has integrated several Mercedes-Benz EQV vehicles into its fleet, recently faced such issues. One of their vehicles, with only 28,000 km on the odometer, experienced an electric motor failure. Despite being under two years old, the motor was not covered under warranty, leaving the owner with an estimated repair cost of €7,500.

Diagnosis and Repair Attempts

Upon conducting a system reset, the motor briefly resumed operation but deactivated again under minimal load, triggering a familiar “anomaly” error. Diagnostics, both independently and through authorized service, confirmed the electric motor as the root cause.

Dismantling the motor revealed its considerable size and weight—over 250 kilograms—including its steel housing. Despite its weight, the motor’s power output of 80 kW seems insufficient for a vehicle with a mass of 3,200 kg, raising concerns about underengineering for this specific application.

Upon inspection of the drive unit, which is reportedly manufactured by ZF in Serbia, coolant leakage was discovered within the stator. The cooling system, using antifreeze similar to early Tesla Model S designs, showed evidence of glycol entering the stator. Thermal expansion appeared to have cracked the insulation on the windings, leading to a short circuit and localized burning of one phase. Fortunately, the inverter remained undamaged.

Parking Lock Design and Its Impact

One of the more notable design challenges lies in the parking lock mechanism integrated into the electric motor. Each time the vehicle is parked and the parking function is engaged, even minor wheel movement causes the rotor to spin approximately nine times faster. Simultaneously, the parking lock engages, violently halting the rotor. This repeated action can lead to a cascade of issues:

  1. Bearing damage in the differential where the lock engages.
  2. Failure of the bearing at the opposite end of the rotor, compromising the coolant seal and allowing antifreeze leakage.

Despite having sensors capable of preventing this scenario, the system lacks the necessary safeguards to disable the parking lock when wheel movement is detected. Alternative solutions, such as an electronic parking brake, could mitigate these issues.

Insights and Recommendations

The EQV’s motor design raises questions about its long-term reliability, particularly in heavy vehicles. While other vehicles like the Renault Zoe or Smart use similar systems, the EQV’s mass amplifies these challenges. For owners of such vehicles, a key recommendation is to avoid engaging the parking lock while the vehicle is in motion. Instead, manually apply the brake before shifting into the parking mode to prevent potential damage.

For those considering an electric vehicle, opting for models with separate electronic parking brakes, rather than integrated parking lock systems, may offer longer motor lifespan and reduced maintenance risks.

Local Solutions and Opportunities

One positive aspect of electrification is the opportunity to support local economies and craftsmanship. In this case, the restoration, analysis, and parts procurement for the motor repair were completed within a 2-kilometer radius of the workshop, showcasing the potential for localized repair ecosystems to thrive outside the traditional fossil fuel industry’s monopoly.

Warranty Limitations

In this instance, the electric motor’s warranty, limited to two years, was a key barrier to cost-effective repair. For fleet operators and individual owners alike, understanding the scope of warranty coverage is crucial when investing in electric vehicles.

HRVATSKI:
Izazovi s električnim motorom EQV: Uvidi i preporuke

Posljednjih deset godina iskustva s vozilima pod znakom trokrake zvijezde ukazala su na ponavljajuće izazove, bez obzira na vrstu pogonskog sustava – bio to dizel, hibrid ili električni. Ti izazovi često proizlaze iz nedostataka u dizajnu koji mogu dovesti do serijskih kvarova, dok pokriće jamstva često ostavlja vlasnike bez podrške.

Jedna poznata kurirska služba, koja je u svoju flotu uvrstila nekoliko Mercedes-Benz EQV vozila, nedavno se suočila s ovakvim problemima. Jedno od njihovih vozila, s prijeđenih samo 28.000 km, doživjelo je kvar električnog motora. Iako je vozilo staro manje od dvije godine, motor nije bio pokriven jamstvom, što je vlasnika suočilo s troškom popravka od procijenjenih 7.500 €.

Dijagnoza i pokušaji popravka

Tijekom resetiranja sustava, motor je nakratko ponovno proradio, ali se ubrzo deaktivirao pod minimalnim opterećenjem, prikazujući poznatu grešku “anomalia”. Dijagnostika, provedena neovisno i u ovlaštenom servisu, potvrdila je da je uzrok problema električni motor.

Rastavljanje motora otkrilo je njegovu značajnu veličinu i težinu – preko 250 kilograma, uključujući čelični okvir. Unatoč težini, snaga motora od 80 kW čini se nedovoljnom za vozilo mase 3.200 kg, što dovodi u pitanje prilagođenost dizajna ovom specifičnom modelu.

Pregled pogonske jedinice, za koju se navodi da je proizvedena u ZF tvornici u Srbiji, otkrio je curenje rashladne tekućine unutar statora. Sustav hlađenja, koji koristi antifriz, sličan je dizajnu ranih Tesla Model S vozila, no u ovom slučaju, glikol je prodro u stator. Toplinska ekspanzija uzrokovala je pucanje izolacije na namotajima, što je dovelo do kratkog spoja i izgaranja jednog dijela faze. Srećom, inverter nije oštećen.

Dizajn mehanizma zaključavanja i njegov utjecaj

Jedan od značajnijih problema dizajna odnosi se na mehanizam zaključavanja u parkirnom položaju, koji je integriran u električni motor. Svaki put kada se vozilo parkira i aktivira parkirna funkcija, čak i minimalno kretanje kotača uzrokuje da se rotor okrene devet puta brže. Istovremeno, mehanizam zaključavanja nasilno zaustavlja rotor. Ovo ponavljano djelovanje može dovesti do kaskadnih problema:

  1. Oštećenja ležaja diferencijala na mjestu gdje se zaključavanje aktivira.
  2. Kvara ležaja na suprotnom kraju rotora, što ugrožava brtvu rashladne tekućine i uzrokuje curenje antifriza.

Iako sustav ima senzore koji bi mogli spriječiti ovu situaciju, nedostaju potrebne zaštite kako bi se deaktiviralo zaključavanje kada je detektirano kretanje kotača. Alternativna rješenja, poput električne parkirne kočnice, mogla bi ublažiti ove probleme.

Uvidi i preporuke

Dizajn motora EQV-a postavlja pitanja o njegovoj dugoročnoj pouzdanosti, posebno kod težih vozila. Dok drugi automobili poput Renault Zoe ili Smart koriste slične sustave, masa EQV-a dodatno pojačava ove izazove. Za vlasnike takvih vozila, ključna preporuka je izbjegavati aktiviranje zaključavanja dok je vozilo u pokretu. Umjesto toga, ručno aktivirajte kočnicu prije prebacivanja u parkirni položaj kako biste spriječili potencijalna oštećenja.

Za one koji razmatraju kupnju električnog vozila, preporučuje se odabir modela s odvojenim elektronskim parkirnim kočnicama, umjesto integriranih sustava zaključavanja, jer oni mogu osigurati dulji vijek trajanja motora i smanjiti rizik od skupih popravaka.

Lokalna rješenja i prilike

Jedan od pozitivnih aspekata elektrifikacije je prilika za podršku lokalnim gospodarstvima i obrtima. U ovom slučaju, obnova, analiza i nabava dijelova za popravak motora obavljeni su u radijusu od 2 kilometra od radionice, što pokazuje potencijal za razvoj lokalnih ekosustava popravaka izvan monopola fosilne industrije.

Ograničenja jamstva

U ovom slučaju, jamstvo na električni motor, ograničeno na dvije godine, pokazalo se ključnom preprekom za isplativ popravak. Za upravitelje flota i pojedine vlasnike, razumijevanje opsega jamstvenog pokrića ključno je pri ulaganju u električna vozila.

Part number: A4473402401, A4479004711, A4479013905, LE6000, A4473407600, 601-20857-00, 634-05058-03, 3840000462, M4160A1288, A4473400501, 7899019100, 2229021821, 7899045800,
Errors: P2C8500, Electric motor making noise,
Warranty: declined (2years)

Processor: TC277T
OEM Price: 7500€
EV Clinic Price: 2500-3500€

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Electric EQV – Battery defect

The Evolution of Challenges in the EU Automotive Industry

If you’re curious about the factors contributing to the challenges within the EU car industry, this article explores some key trends and issues. While advancements in automotive technology have been groundbreaking, concerns have emerged over practices that may not always prioritize the consumer’s best interests.

A History of Design Controversies

Over the years, some vehicle components and systems have been criticized for appearing to be engineered with predetermined lifespans. These “programmed faults,” as some refer to them, range from mechanical to electronic systems and have become a recurring theme in discussions about reliability and repair costs.

For instance, early examples include the SBC (Sensotronic Brake Control) system on the W211 Mercedes-Benz. This system had a built-in counter limiting its use to approximately 200,000 braking applications. Once this limit was reached, the system would enter a fault state, requiring a replacement at significant cost, even if the unit was otherwise fully functional.

Modern Complexities: Exponential Growth of Issues

Over time, the complexity of such systems has grown, encompassing a broader range of vehicle components:

  • Steering Column Electronics (SCCM): Faults in these systems can immobilize the vehicle.
  • Dual-Clutch Transmissions and Sensors: Wear-related faults in these systems often lead to significant repair costs.
  • Battery Management Systems (BMS): In some electric vehicles, even minor accidents can trigger fault codes that render a perfectly functional battery unusable.

Electric Vehicles: A New Frontier of Challenges

The rise of electric vehicles (EVs) has brought about a new set of concerns. A recurring issue involves batteries being deactivated following minor accidents, even when airbags fail to deploy. For example, Mercedes-Benz EQV owners have reported that a minor impact resulted in a fault code deactivating the battery, with no straightforward method for reactivation. This leaves consumers with no choice but to replace the battery at a staggering cost—reportedly as high as €75,000 for the EQV.

The issue appears to stem from one-time programming errors embedded in the Battery Management System. These errors, designed without service access or the ability to reset through traditional diagnostic tools, have led to frustration among owners and independent repair specialists alike. Advanced technical methods, such as direct access to the processor (BDM), are often the only solution, raising ethical and consumer protection concerns.

Broader Implications for Consumers and Insurers

These issues are not only frustrating for vehicle owners but also place a burden on insurers. Battery replacements triggered by software faults are leading to increased claims, which could, in turn, result in higher insurance premiums. The media often frames these challenges as EV-specific failures, overshadowing the systemic design flaws that affect both traditional and electric vehicles.

Recommendations for Consumers

Given the prevalence of these challenges across various brands and models, it is essential for consumers to conduct thorough research before purchasing. In particular:

  • Mercedes-Benz EV Models: Recent cases have highlighted recurring issues across EQC, EQB, EQA, and hybrid series.
  • Independent Repair Costs: Repairs for some EVs may involve significant labor and technical expertise, leading to higher costs for consumers.

At EV Clinic, we are continually developing solutions for these challenges but must also adapt our pricing models to reflect the complexities involved. For certain EV models, repair prices have been adjusted to reflect the increased technical demands and discourage reliance on problematic platforms.

Conclusion

The automotive industry’s advancements have brought many benefits, but they have also introduced complexities that can sometimes work against the consumer. It is crucial for manufacturers, policymakers, and independent repair specialists to collaborate in addressing these challenges, ensuring transparency and fair treatment for vehicle owners. By raising awareness, we aim to promote a balanced conversation about the future of automotive technology and consumer rights.

HRVATSKI:

Razvoj izazova u automobilskoj industriji EU-a

Ako vas zanima što je dovelo do trenutnih izazova u automobilskoj industriji EU-a, ovaj članak istražuje ključne trendove i probleme. Iako su tehnološka dostignuća u automobilizmu bila revolucionarna, pojavile su se zabrinutosti vezane uz prakse koje možda nisu uvijek u najboljem interesu potrošača.

Povijest dizajnerskih kontroverzi

Kroz godine, pojedine komponente i sustavi vozila kritizirani su zbog naizgled programirane ograničene trajnosti. Ovi “programirani kvarovi”, kako ih neki nazivaju, protežu se od mehaničkih do elektroničkih sustava i postali su česta tema u raspravama o pouzdanosti i troškovima popravaka.

Primjer iz ranijih godina je SBC (Sensotronic Brake Control) sustav na Mercedes-Benz W211 modelima. Ovaj sustav imao je ugrađeni brojač koji je ograničavao njegovu uporabu na otprilike 200.000 kočenja. Kad bi taj prag bio dosegnut, sustav bi ulazio u stanje kvara, zahtijevajući zamjenu po značajnom trošku, čak i ako je jedinica bila potpuno funkcionalna.

Moderni izazovi: Eksponencijalni rast problema

Tijekom vremena, složenost ovih sustava je rasla, obuhvaćajući širi spektar komponenti vozila:

  • Elektronika upravljačkog stupa (SCCM): Kvarovi na ovim sustavima mogu onemogućiti vozilo.
  • Mjenjači s dvije spojke i senzori: Kvarovi povezani s trošenjem često uzrokuju značajne troškove popravaka.
  • Sustavi upravljanja baterijom (BMS): Kod nekih električnih vozila, čak i manji sudari mogu aktivirati kodove kvara koji onemogućuju potpuno funkcionalnu bateriju.

Električna vozila: Novi izazovi

Pojava električnih vozila (EV) donijela je nove zabrinutosti. Česti problem uključuje deaktivaciju baterija nakon manjih sudara, čak i kada zračni jastuci nisu aktivirani. Na primjer, vlasnici Mercedes-Benz EQV modela prijavili su da je manji sudar rezultirao kodom kvara koji je deaktivirao bateriju, bez jednostavne metode za ponovnu aktivaciju. To ostavlja potrošače bez izbora osim zamjene baterije po izuzetno visokoj cijeni — navodno čak 75.000 eura za EQV.

Problem leži u greškama jednokratnog programiranja ugrađenim u sustav upravljanja baterijom. Te greške, dizajnirane bez servisnog pristupa ili mogućnosti resetiranja putem tradicionalnih dijagnostičkih alata, izazivaju frustracije kod vlasnika i nezavisnih servisera. Napredne tehničke metode, poput izravnog pristupa procesoru (BDM), često su jedino rješenje, što otvara etička pitanja i pitanja zaštite potrošača.

Šire implikacije za potrošače i osiguravatelje

Ovi problemi nisu samo frustrirajući za vlasnike vozila, već i opterećuju osiguravatelje. Zamjene baterija izazvane softverskim kvarovima dovode do povećanih zahtjeva za naknadom štete, što bi moglo rezultirati višim premijama osiguranja. Mediji često prikazuju ove izazove kao specifične za EV, zasjenjujući sustavne dizajnerske nedostatke koji utječu i na tradicionalna i na električna vozila.

Preporuke za potrošače

S obzirom na prevalenciju ovih izazova na različitim markama i modelima, važno je da potrošači detaljno istraže prije kupnje. Posebno:

  • Mercedes-Benz EV modeli: Nedavni slučajevi istaknuli su ponavljajuće probleme kod EQC, EQB, EQA i hibridnih serija.
  • Troškovi nezavisnih popravaka: Popravci za određena EV vozila mogu uključivati značajan rad i tehničku stručnost, što rezultira višim troškovima za potrošače.

U EV Clinic-u kontinuirano razvijamo rješenja za ove izazove, ali moramo prilagoditi naše cjenovne modele kako bismo odražavali složenost uključenu u ove popravke. Za određene EV modele, cijene popravaka su prilagođene kako bi odražavale povećane tehničke zahtjeve i obeshrabrile oslanjanje na problematične platforme.

Zaključak

Napredak u automobilskoj industriji donio je mnoge prednosti, ali je također uveo složenosti koje ponekad djeluju protiv interesa potrošača. Ključno je da proizvođači, zakonodavci i nezavisni serviseri surađuju u rješavanju ovih izazova, osiguravajući transparentnost i pravedan tretman za vlasnike vozila. Podizanjem svijesti nastojimo potaknuti uravnoteženu raspravu o budućnosti automobilske tehnologije i pravima potrošača.


Part number: A4473402301, A4479020210, A4479043200, A4479015406
Battery: 100kWh CATL 285Ah
Processor: TC275 Infineon locked
Error: P0CA700 The discharge current of the high-voltage battery…
OEM repair: approx. €75,000
EVC: €10,000
Credits: Askold

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Electric EQC programmed limit/lock

Concerns with Mercedes EQC and Potential Costly Repairs

We’ve recently received our second inquiry in three weeks regarding an issue with the Mercedes EQC. Another customer is reportedly facing a €35,000 repair bill due to a fault, leaving them without viable support or solutions.

Reported Issue: P1D2800 Error

The error code P1D2800 suggests an internal counter (e.g., for HV contactor cycles) has reached its limit, triggering a non-resettable fault. This effectively forces a full battery replacement (~€35,000) even if the battery is otherwise healthy.

Long-Term Concerns

From our research into Mercedes-Benz over the past 15 years, we’ve observed the introduction of error counters and programmed limitations in several components, such as:

  • SBC pumps
  • ELV (Electronic Steering Locks)
  • EIS (Electronic Ignition Switches)
  • 7G and VGS4 transmissions

More recently, this pattern has extended to components in hybrid and electric vehicles, such as the Smart ED and EQC. While we had hoped that such practices would not affect newer EQ models, this case suggests otherwise.

Potential Implications for EQ Owners

If this issue is confirmed as a non-removable BMS flag triggered by a programmed error counter, owners could face costly battery replacements—even if the battery itself is fully functional. The reported repair costs of €35,000–€40,000 are not sustainable for consumers and raise serious concerns about ownership costs outside warranty coverage.

Our Recommendation

We strongly advise caution for anyone considering the purchase of a new or used Mercedes EQC—or other EQ models like EQS, EQA, or EQB—until these concerns are addressed. For current owners, regular maintenance and early detection of potential issues may help mitigate the risk of encountering similar problems.

A Call for Transparency

The automotive industry must prioritize transparent and consumer-friendly practices. Issues like these undermine trust and highlight the importance of robust consumer protections. We encourage Mercedes-Benz and other manufacturers to provide clear resolutions for such errors and offer cost-effective repair solutions.

Preporuka IZBJEGAVAJTE EQ SERIJU

Programmed defect error: P1D2800 – The frequency counter “switching cycles of contactor” of the HV battery module has reached its finale value

Part Number: A2939008900, A2933407400

New battery: around 35200€

Affected EV: EQC EQB EQA